Delivery Information

Delivery Information

Our goal is to offer you the best shipping options, no matter where you live. Every year, we deliver to thousands of customers across the primarily in the UK, ensuring that we provide the very highest levels of responsiveness to you at all times.

Delivery Options and Couriers

Milton Keynes & Bedford Hand Delivery

England, Scotland & Wales Delivery Via DPD 

Northern Ireland Delivery Via DPD

Leighton Buzzard & Dunstable Hand Delivery

Delivery time is between 1-3 working days. Plus a 24 hour processing period.

Orders are handed to our courier on the next standard working day (Monday – Friday).

Standard delivery costs vary depending on the weight and dimensions of your order. The cost of shipping for your order will be clearly stated on the checkout page.

The primary courier service used for UK mainland deliveries is DPD. Please note: no matter what courier service we use, your delivery time will not be effected.

Tracking details will be provided to you post purchase, you can find them in your order details page if you created an account and were logged in when you placed the order. If you didn’t create an account, please contact us and we’ll send you the tracking details directly.

Exchanges & Returns

Returning items with us is a 3 step process. You can view the process on our Exchanges & Returns page.

Pre Order Products

If you’ve placed an order for a ‘Pre Order’ product, your item(s) will be delivered within the time frame stated on the product page itself – if you cannot see a time frame please contact us. We shall not be held liable for any ignorance to delivery time-frames for pre-order products.

If you have placed an order that also includes standard products (that aren’t subject to pre-order status), they will be delivered within the same time frame as the pre-order product. If you’re looking to receive standard products sooner, please order them as a separate purchase to ensure they are delivered in a time frame that suits you.

Out of Stock Products

From time to time, some products might be out of stock. In the event that a product you’ve ordered is out of stock (and has not been updated on this website), we will contact you via the email provided at checkout to update you/request a replacement product. If no replacement is desired, a refund for the out of stock product(s) will be processed. If we do not receive a response to the ‘update you/request a replacement’ email within 2 days, the closest alternative to the out of stock product(s) will be sent.

Delivery Issues

On rare occasions, there can sometimes be issues with deliveries. If the parcel has not yet been dispatched (you haven’t yet received the dispatch email) please contact us and a member of the team will look into this for you.

If you have received the order dispatch email, you’ll need to contact DPD directly with your tracking number and delivery post code. You can contact us for the tracking number if you cannot find it in your mailbox, please send your request to us with your order number (this is seperate to the tracking number). Once you have obtained the tracking number, you can track your parcel here.

DPD Contact Details:

📞 0121 275 0500

📩 Contact Form

If you have any further questions regarding your delivery issue, please contact us.

Holiday Hours

If delivery delays should be expected due to holiday hours, you will be notified during the checkout process. This could be due to national holidays or the Christmas period etc.